FAQ

Shipping

All order ship from Bali, Indonesia via DHL. You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are expected within 7-10 business days.

Customs & Duty

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. All fees are to be paid for by the customer at the time of delivery. Maharani Bali & Co does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order.

If you refuse to pay these charges your parcel may be abandoned, we will not be held responsible for any loss of funds as a result of this occurrence.

Return & Exchange policy

You can exchange or refund any undamaged product purchased from us as long as it is returned unused and with proof of purchase within 30 days of purchase.

During our free shipping offer, Return goods for exchange/refund is entirely at your cost and risk. We kindly ask you to discuss directly to us for any circumstance : maharani@maharanibalinco.com or maharanibalinco@gmail.com

Please send your returns in their original packaging to: MAHARANI BALI & CO Jalan Umalas 2, Gang XXI no 2 Umalas Kauh, Kerobokan. Kuta Utara Badung, BALI INDONESIA 80361  Phn : 0817560023

Please note, all custom pieces are non-refundable.

DELIVERY ISSUES

MAHARANI BALI & CO  cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 12 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages.  In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by MAHARANI BALI & CO are the responsibility of the customer.

By completing a purchase through our online store, you agree to all the terms and conditions listed above.

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